News from the Travelers Aid Office . . . .

 

Schedule for Friday, February 10 -- Posted by Office on Wednesday, February 1 2012
7 am - 11 am
International - Barb Hipple/Cheryl White
L2 - Jim Thompson/Beth Gilbart
L1 - Clark Ball/Ken Gilbart
East Mezz - Moira Nemmers/Open
West Mezz - Open/Joe Davi

11 am - 2 pm
International - Dick Harless/Dinesh Pandey
L2 - Bill Tenerowicz/Keith Weber
L1 - Bruce Steele/Howard Wesoky
East Mezz - Joan Martling/Open
West Mezz - Mary Ellen Rogers/Open

2 pm - 6 pm
International - Phyllis Peterson/Pearl DiPasquale
L2 - Cindy Burgess/Sharon Gilman
L1 - OPEN/Mike McKay
East Mezz - Merrily McKay/Ford Moseley
West Mezz - Patrick Kinlan/Open

6 pm - 9 pm
International - Bill Bernstein/Open
L2 - Kim Keriakos/Open
L1 - Bobbi Finelle/Open
East Mezz - Open/Open
West Mezz - Herb Wong/Open

Mobile Guides

A Concourse
7-10: Bill Pierce
10-2: Gregg Diamond
2-6: Open
6-9: Open

B Concourse
7-10: Jack Lehtonen
10-2: Dave Johnson/Leanne Omland
2-6: Meg Oskam
6-9: Open

C Concourse
7-10: Open
10-2: Rich White
2-6: Mike Egan
6-9: Open

D Concourse
7-10: Open
10-2: Open
2-6: Janet Rosenberger
6-9: Open

Rover Mobile Guides
9-1: Open
2-6: Open

IAB
7 am - 11 am, Open/Open
2 pm - 6 pm, Open/Open
6 pm - 9 pm, Open/Open

C7/FIS
7 am - 11 am, Open/Open
2 pm - 6 pm, Judy Newton/Open
6 pm - 9 pm, Open/Open

FIS/Down
7 am - 11 am, Open/Open
2 pm - 6 pm, Open/Open
6 pm - 9 pm, Open/Open

Schedule for Thursday, February 9 -- Posted by Office on Wednesday, February 1 2012
7 am - 11 am
International - Bill Ulman/Kathleen Schmitt
L2 - Ruth Grubb/Sarah McGaughy
L1 - Steve Holmlund/Keith Weber
East Mezz - Dave Austin/Leanne Omland
West Mezz - Bonnie Stahl/Andy Cassells/Joe Davi

11 am - 2 pm
International - Gordon Turner/Tom Smith
L2 - Bill Sferro/Linda McKeown
L1 - Elly Hilz/MK Ardestani
East Mezz - Molly Lowcock/Rita Glazer
West Mezz - Ursula Hennig/TF Ting

2 pm - 6 pm
International - Carol Walker/Peter Vann
L2 - Claire Fountaine/OPEN
L1 - Liz Fleming/Dave Fleming
East Mezz - Clif Heady/Holly Harrison
West Mezz - Misia Mercer/Open

6 pm - 9 pm
International - Syed Alam/Moshen Sharifi
L2 - Sharon Tinney/David Ginsburgh
L1 - Open/Open
East Mezz - Open/Open
West Mezz - Bob Debosky/Open

Mobile Guides

A Concourse
7-10: Open
10-2: Mike Egan
2-6: Doug Ahlert
6-9: Open

B Concourse
7-10: Dave Johnson
10-2: Dave Lough
2-6: Erica Sheaffer
6-9: Open

C Concourse
7-10: Phyllis Wlotzko
10-4: Bob Swinehart
4-6: Bob Swinehart
6-9: Open

D Concourse
7-10: Open
10-2: Open
2-6: Open
6-9: Open

Rover Mobile Guides
9-1: Open
2-6: Open

IAB
7 am - 11 am, Open/Open
2 pm - 6 pm, Nancy Purcell/Molly Lowcock
6 pm - 9 pm, Open/Open

C7/FIS
7 am - 11 am, John Funkhouser/Open
2 pm - 6 pm, Bill Ulman/Shinhye Kim
6 pm - 9 pm, Open/Open

FIS/Down
7 am - 11 am, Open/Open
2 pm - 6 pm, Open/Open
6 pm - 9 pm, Open/Open

Schedule for Wednesday, February 8 -- Posted by Office on Wednesday, February 1 2012
7 am - 11 am
International - Tim Long/Open
L2 - Cathy Moculski/Camilla Warner
L1 - Nick Nahas/Open
East Mezz - Linda Scriven/Steve Traut
West Mezz - Beth Gilbart/Joe Davi

11 am - 2 pm
International - Keith Weber/Tim Bereuter
L2 - Pat Schneider/Shahzad Ardestani
L1 - Jerry Gordon/Jerry Ferentinos
East Mezz - Mike Payne/Holly Harrison
West Mezz - Steve Lummer/Open

2 pm - 6 pm
International - Sally Guilfoyle/Dennis Cote
L2 - Nancy Comiskey/Marilyn Hedtke
L1 - Ed Gold/Kathleen Starmann
East Mezz - Sandy Kantor/Open
West Mezz - Bob Yates/Keith Strange

6 pm - 9 pm
International - Janet Brown/Lois Ripley
L2 - Jack Lehtonen/Anthony Cascio
L1 - Peggy Tourial/Adele Denny
East Mezz - Ann and Ross Rimicci
West Mezz - Charles Renfro/Open

Mobile Guides

A Concourse
7-10: Open
10-2: Gregg Diamond
2-6: Lee Brazell
6-9: Open

B Concourse
7-10: Open
10-2: Jayne Uno
2-6: Dave Fleming
6-9: Open

C Concourse
7-10: Open
10-2: Dave Johnson
2-6: Malcolm Kirsop
6-9: Open

D Concourse
7-10: Open
10-2: Fred Verdi
2-6: Open
6-9: Open

Rover Mobile Guides
9-1: Open
2-6: Open

IAB
7 am - 11 am, Open/Open
2 pm - 6 pm, Ford Moseley/Mike McKay
6 pm - 9 pm, Open/Open

C7/FIS
7 am - 11 am, Open/Open
2 pm - 6 pm, Barb Bifareti/Anthony Cascio (2-4pm)
6 pm - 9 pm, Open/Open

FIS/Down
7 am - 11 am, Open/Open
2 pm - 6 pm, Open/Open
6 pm - 9 pm, Open/Open

Schedule for Tuesday, February 7 -- Posted by Office on Wednesday, February 1 2012
7 am - 11 am
International - Roger Pelletier/Karla Cook
L2 - Cynthia Mayer/Moira Nemmers (until 10)
L1 - Alison Grieg/Nori Nakamura
East Mezz - Loren Biegler/Open
West Mezz - Peggy Boone/Joe Davi

11 am - 2 pm
International - Marion Edwards/Barb Bifaretti(noon-2p)
L2 - Molly Lowcock/Debbie Johnson
L1 - Shirley Seitz/Esther Benson
East Mezz - Joan Martling (arrive 11:30)/Open
West Mezz - Jean Yuan/Margo O'Brien

2 pm - 6 pm
International - Tony Flint/Tone Olsen
L2 - Sharon Gilman/Dick Christensen
L1 - Mary Downing/Pat Bratsch
East Mezz - Mike Payne/Molly Lowcock
West Mezz - Steve Meyerhardt/Jim Thurston

6 pm - 9 pm
International - Judy Dunlap/Arnold Fleek
L2 - Otto Gercken/Open
L1 - Lorna Malooley/Denny Dunklee
East Mezz - Open/Open
West Mezz - Open/Open

Mobile Guides

A Concourse
7-10: Open
10-2: Mike Egan
2-6: Jerry Gordon
6-9: Open

B Concourse
7-12:30: Marv Hovley
12:30-4: Andy Cassells/Leanne Omland
4-9: Open

C Concourse
7-12: Ginny Kildoyle
12-2: Open
2-6: Meg Oskam
6-9: Open

D Concourse
7-10: Sandy Bateman
10-2: Open
2-6: Open
6-9: Open

Rover Mobile Guides:
9-1: Open
2-6: Open
6-9: Eileen Evon

IAB
7 am - 11 am, Open/Open
11 am - 2 pm, Don Willis/Open
2 pm - 6 pm, Don Willis/Open
6 pm - 9 pm, Open/Open

C7/FIS
7 am - 11 am, Open/Open
2 pm - 6 pm, Clif Heady/Keith Weber
6 pm - 9 pm, Open/Open

FIS/Down
7 am - 11 am, Open/Open
2 pm - 6 pm, Open/Open
6 pm - 9 pm, Open/Open



ADA Grievance Form -- Posted by Office on Monday, January 30 2012
For people who have a disability and had a problem in the airport, there is now a NEW form to hand them. If you need one of these, please look inside the CURRENT NOTICES book at desks L1, L2 and International.

You will see them inside a plastic sleeve, right in the front.

Hotel Sierra changed to Hyatt House -- Posted by Office on Sunday, January 29 2012
Hotel Sierra has changed its name to Hyatt House.

Mobile Guide new procedure -- Posted by Office on Thursday, January 26 2012
To help you from "running out" of items at your podiums a new system has been devised. A clipboard will be located in the cabinet with the cell phones. On the clipboard will be a form. Please list on the form those items that you are running low on. The items we will stock at those podiums will be: shop and dine guides, 5A schedules, metro maps, museum bus schedules, parking information, mobile guide sheets, scratch pads, pens, first aid kit refills (band aids), and the flight guide. Customers needing maps or anything more extensive can be directed to L1 or L2. Don't forget Shop and Dine Guides are located throughout the Main Terminal. You can grab a stack on your way out. A volunteer has volunteered to visit the podiums bi-weekly to restock. If you would like to help with restocking please let me know and I will forward your name and phone number to the volunteer who is heading this up.



Mandatory Volunteer Meetings -- Posted by Office on Thursday, January 26 2012
Listed below are several options for you to attend a mandatory volunteer meeting. In these meetings we will discuss the new contract, new schedule, new paging system and some other items that need "tightening up". Here are the dates, you need to sign up for only one. All meetings will be held in Conference Room A or B. You can sign up by either calling the office at 703-572-7350 or emailing volunteer@mwaa.com
Monday, February 6th: 1:00-3:00 p.m.
Tuesday, February 7th: 10:00am-noon
Wednesday, February 15th: 10:00am-noon
Wednesday, February 15th: 1:00-3:00
Sunday, February 26th: 1:00-3:00pm

Ask the Airport -- Posted by Office on Thursday, January 26 2012
Next Ask the Airport will be held on March 7th at 10:00am, the speaker will be announced at a later date.


Closing the desks in the evening -- Posted by Office on Thursday, January 26 2012
We have had some problems with desk security and phones being properly forwarded. On Lower Desk 1 and Lower Desk 2: Store the computer keyboard and mouse and mouse pads in the cabinet below the monitor. Please turn the monitors off. Please put the manuals in their cabinets and tidy up before leaving. Lock all cabinets and the door before leaving. At the Lower Desk 1 please forward line 28296 in the evening, instructions are in the manual. Please re-familiarize yourself with those instructions. We are getting reports that the phone has not been forwarded properly so those calls into that line after you leave at night are not going to the switchboard. Also please make sure you disengage Call Forwarding in the morning. Remember its only on the 28296 line. All other lines are to be left alone. For International, please make sure the monitors are turned off and the keyboards and mouse are left on top of the counters. Please lock all cabinets and the door before you leave. And before you leave any desk please make sure the keys are in the key combination boxes.

International Desk -- Posted by Office on Thursday, January 26 2012
The new International Desk is up and running. When reporting to your shift at the International Desk please look for the desk that is near the hallway leading to the IAB and across from the bank of phones.